The short version
Thirty days. Unworn, tags attached. Exchanges on apparel are free both ways — we pay the postage in both directions. Refunds are returned to your original payment method.
What we accept
- Returned within 30 days of delivery
- Unworn and unwashed, with original tags still attached
- In original packaging where practical
- Jewelry and earrings: unworn, in the original pouch or box
What we cannot accept
- Items showing wear, scent, makeup marks or alteration
- Pierced earrings that have been worn — a hygiene restriction, not a preference
- Items returned after 30 days
- Final sale items, which are clearly marked as such on the product page
Exchanges — our recommendation
If the size is wrong, exchange rather than return. It is free in both directions, it is faster than a refund-and-reorder, and we will hold your replacement size while your original is in transit.
To start an exchange, email us with your order number and the size you need. We will send a prepaid label the same business day.
A note on sizing
Sizing is not consistent across brands, so we publish the actual garment measurements — bust, waist and hip, in inches — for every size on every apparel product page. Those are the numbers to buy from, rather than a generic dress size.
The most reliable method: lay flat a garment you already own and love the fit of, measure it, and compare. If you are between sizes, take the larger. If you are unsure, email us before ordering and we will measure the piece for you.
Faulty or incorrect items
If something arrives damaged, faulty, or simply is not what you ordered, email us within 7 days with a photo. We will replace it or refund it in full, including shipping, and we will not ask you to send the item back at your own cost.
How to start a return
- Email us with your order number and the reason for return
- We will reply within one business day with return instructions
- Send the item back — exchanges are prepaid, returns for refund are at your own cost unless the item is faulty
- Once received and inspected, refunds are issued within 5 business days
Please note that your bank may take a further 3–10 business days to show the refund on your statement. That part is outside our control.
Refund method
Refunds go back to the original payment method. We cannot refund to a different card or account. Original shipping charges are non-refundable except where the item was faulty or incorrect.