Shipping policy

All VESPERA orders ship from our United States warehouse.

PROCESSING TIME

Orders are dispatched within 1 to 3 business days. Orders placed on a weekend or public holiday begin processing the next business day.

DELIVERY TIME

United States Standard: 3 to 8 business days after dispatch. $8.00, free on orders over $100.

United States Express: 2 to 4 business days after dispatch. $15.00.

Total time from order to doorstep is therefore typically 4 to 11 business days on Standard.

These are estimates, not guarantees. Carrier delays, severe weather and peak season (late November through December) can extend them. We will always contact you if we know your order is running late.

TRACKING

You will receive a tracking number by email the moment your order leaves the warehouse. Tracking can take up to 48 hours to show its first scan. This is normal and does not mean the parcel is lost.

INCORRECT ADDRESSES

Please check your address at checkout. If you spot an error, email us within 2 hours of ordering and we will correct it before dispatch. Once an order has shipped we cannot reroute it. Parcels returned to us due to an incorrect address will be refunded minus the original shipping cost.

MISSING OR DELAYED PARCELS

If tracking has not updated in 7 business days, contact us and we will open a carrier investigation. If a parcel is confirmed lost, we will replace it at no cost to you. We are not able to replace parcels marked delivered by the carrier where delivery to the correct address can be confirmed, but contact us anyway and we will help you file a carrier claim.

WHERE WE SHIP

We currently ship within the United States only, including Alaska, Hawaii and US territories. We do not ship internationally at this time.

CONTACT

Questions about a shipment: blacksimon1824@gmail.com. We aim to reply within one business day.