Where we ship from
All VESPERA orders ship from our United States warehouse. We do not ship internationally from overseas facilities, which is why our delivery windows are shorter than most online-only labels.
Processing time
Orders are picked, checked and dispatched within 1–3 business days. Orders placed on a weekend or public holiday begin processing the next business day.
Delivery time
| Destination | Delivery after dispatch | Cost |
|---|---|---|
| United States (Standard) | 3–8 business days | $8.00 — free on orders over $100 |
| United States (Express) | 2–4 business days | $15.00 |
Total time from order to doorstep is therefore typically 4–11 business days on Standard.
We currently ship within the United States only.
These are estimates, not guarantees. Carrier delays, severe weather and peak seasons (late November through December) can extend them. We will always tell you if we know your order is running late.
Tracking
You will receive a tracking number by email the moment your order leaves the warehouse. Tracking can take up to 48 hours to show its first scan — this is normal and does not mean the parcel is lost.
Incorrect addresses
Please check your address at checkout. If you spot an error, email us within 2 hours of ordering and we will correct it before dispatch. Once an order has shipped we cannot reroute it. Parcels returned to us due to an incorrect address will be refunded minus the original shipping cost.
Missing or delayed parcels
If tracking has not updated in 7 business days, contact us and we will open a carrier investigation. If a parcel is confirmed lost, we will replace it at no cost to you.
We are not able to replace parcels marked "delivered" by the carrier where delivery to the correct address can be confirmed. If this happens, contact us anyway — we will help you file a carrier claim.
Contact
Questions about a shipment: email us with your order number and we will respond within one business day.